Sensory-friendly rooms or environments
Providing rooms with adjustable lighting, blackout curtains, minimal scent use and reduced noise — and being transparent about what guests can expect.
Hotels & Accommodation
Accommodation Making a Difference
Celebrating hotels and accommodation providers taking meaningful steps towards better accessibility and inclusion.
Only verified information is published here. Un-Masked does not invent accessibility awards, certifications or endorsements. Provider information is clearly distinguished from independent traveller reviews.
What Good Practice Looks Like
We celebrate accommodation providers who are genuinely working to improve accessibility and inclusion. Here are some of the things we look for:
Accessible bedrooms and bathrooms
Step-free access, roll-in showers, grab rails, lowered fixtures and other physical adaptations that make a real difference to guests with mobility needs.
Clear accessibility information
Publishing detailed, honest accessibility information — including photographs — so guests can make informed decisions before booking.
Staff training and disability awareness
Investing in training so staff understand neurodiversity, hidden disabilities and the Sunflower Lanyard scheme, and can respond with confidence and empathy.
Flexible arrangements for guests with additional needs
Offering early check-in, quiet dining times, room service, dietary flexibility and other adjustments that help guests feel genuinely welcome.
Inclusive customer service
Going beyond the minimum — listening to guests, making reasonable adjustments and treating every person with dignity and respect.